Returns

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01992 650 444 or returns@claybrooks.co.uk. . Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged..

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Claybrook Group Ltd
12A Sun Street
Waltham Abbey
Essex
EN9 1EE

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods

If any item you receive from us arrives damaged, please contact us as soon as possible on 01992 650 444 or by email orders@claybrooks.co.uk. We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.

Please do not return a damaged order to us without contacting us first.

Returns can only be only be made using the original method of payment.

Postal Returns Note

Please complete and enclose along with any returns.

Returns are at the customer’s expense. Please send recorded / Royal Mail Special Delivery and retain your proof of postage.

Returns from outside the EU must have a customs declaration form and state: ‘Returning Unsuitable Goods to Sender’. We will not accept parcels that incur duty charges.  

NAME: 
YOUR ORDER NUMBER:
DATE OF SALE:
DATE OF RECEIPT OF GOODS:
REASON FOR RETURN: